Exchange Policy

1. Exchange Policy

At Ziea, we currently support exchange only. We do not offer returns, refunds, or cancellations once an order has been delivered.

2. Exchange Eligibility

To qualify for an exchange:

• Products must be requested for exchange within 7 days of delivery.
• The product must be unworn and unused.
• Original tags must remain attached.
• The item must be returned in its original packaging.
• A valid receipt or proof of purchase is required.

3. Size & Colour Exchanges

Need another size or colour?

• We offer free exchanges for the same product.
• Exchanges are subject to stock availability.
• Only the same product can be exchanged.
• One exchange is permitted per order.

4. How to Request an Exchange

To request an exchange, email us at feedback@ziea.in with your order number.

Please do not send products back without prior approval, as they will not be accepted.

Once your request has been approved, we will provide:

• A return shipping label.
• Instructions on how and where to send the package.

5. Return Address

6. Damages & Issues

Please inspect your order immediately upon delivery.

• Contact us immediately if the item is damaged, defective or incorrect.
• A complete unboxing video recorded within 24 hours of delivery is mandatory for damaged or defective items.
• This enables us to evaluate the issue quickly and provide an appropriate resolution.

7. Exceptions

The following products are not eligible for exchange:

• Custom-made products.
• Personalized items.
• Items without original tags.
• Items that have been worn.
• Items that have been washed.
• Items that have been altered.